Privacy notice

Who is responsible for your information.

Care Operation is the trading name of legal entity name to be confirmed. Our address is London, N13 4JJ. For questions about this notice or your information, contact privacy contact email to be confirmed.

Information we use.

When you contact us, we receive the contact details, agency information and message you choose to provide. Our website and service suppliers may also process technical information, such as IP addresses and security logs. The final notice must identify the tools and information actually used.

Why we use your information.

We use enquiry details to understand and respond to requests about our services. If you become a client, we also use relevant information to deliver and administer the project. Any separate marketing activity must be described before it begins.

Our lawful bases.

The basis for each purpose must be recorded in lawful basis schedule to be confirmed. Depending on the circumstances, this may include taking steps requested before a contract, contractual necessity or legitimate interests supported by an assessment. Where consent is relied on, explain how it can be withdrawn.

Suppliers and international transfers.

The suppliers processing information for these purposes are listed in supplier schedule to be confirmed. This schedule must explain their role and relevant data locations. Where personal information is transferred internationally, describe the applicable transfer arrangements in transfer schedule to be confirmed.

How long we keep information.

We keep information only for the purposes and periods set out in retention schedule to be confirmed, including enquiry, project, accounting and technical records. We review information against that schedule rather than retaining every enquiry indefinitely.

Your choices and rights.

Depending on the circumstances, you may request access, correction, erasure, restriction or portability of personal information, or object to particular processing. Where processing relies on consent, you may withdraw it without affecting earlier processing. Contact privacy contact email to be confirmed to make a request.

Questions or complaints.

Please contact us if you are concerned about our handling of your information. You can also raise a concern with the Information Commissioner’s Office.

Other information about our processing.

required information and consequences to be confirmed other information sources to be confirmed automated decisions and profiling position to be confirmed

Changes to this notice.

Last reviewed: privacy review date to be confirmed. We update this notice when our purposes, tools or arrangements change.